COVID-19 Frequently Asked Questions (FAQ)

• TERS FAQs – December 2020
• Why is my employee’s tax lower than expected after lockdown?
• Why are the UIF and SDL amounts on the payslip different?
• What relief measures are there for employees?
• What relief measures are there for businesses?
• My business is closing temporarily during lockdown, what UIF code should I use?
• What support can my employees receive if they contract COVID-19 at work?
• My employees will be working reduced hours and need to claim UIF, which code do I use?
• What is the 35% PAYE deferment?
• I have employees who are ill as a result of COVID-19 and need to claim UIF, which code should I use?
• What ETI changes are there for COVID-19?
• How do I get the SDL payment holiday?
• My business is having to close down completely and will not reopen after lockdown. Which UIF code should I use for my employees?
• I am an employee, will I be able to claim TERS / UIF because of COVID-19?
• Is TERS the same as UIF?
• How do I apply for TERS?
• The Department of Labour has stated that I, the employer, can complete the application on my employee’s behalf; How do I do this?
• How can I track the progress of my TERS application?
• Who do I contact for assistance with UIF and / or TERS?
• How long does TERS run for and what are the application deadlines?
• When do TERS applications close?
• Part of the TERS application is proof of income for the employees – how do I provide this from SimplePay?
• [Archive] Is TERS available for May 2020?
• Does employee income still attract PAYE during the COVID-19 period?
• [Archive] I applied for TERS for April and May, but my employee only received a pay out for May. What do I do?
• I am registered with SARS for UIF, but not with the Department of Labour. Can I receive TERS benefits?
• [Archive] Can I still apply for TERS benefits in May if I didn’t apply in April?
• I’ve received feedback on my TERS application – what does it mean?
• How should I reflect TERS advances on my EMP201?
• How do I account for TERS payouts in my books?
• I am not a SimplePay client, is it still possible to use your forms for UIF and TERS?
• How do I get my UIF reference number?
• I need to refund the UIF, how do I do this?
• Does the type of business or the sector I’m in affect eligibility for TERS?