Update to TERS Application Channel

Over the past few weeks we have made multiple mentions of how employers should apply by email for the COVID-19 Temporary Employer-Employee Relief Scheme (TERS) benefit. We received an update today, 16 April, that this method of application is no longer available. 

Employers should now make use of a new online method on the Department of Employment and Labour website.

Through this new application process, employers will still be able to submit the same CSV file generated by SimplePay, which was previously used when applying via email. More information on downloading this CSV file can be found on our COVID-19 TERS CSV Export Help page.

Please note: We are currently waiting on feedback about an error with this new online application when the CSV file doesn’t contain the employee’s Termination Date. It would be best to wait a few days before making use of this online application process whilst any errors are being corrected with their system.

Should you have any queries over the content or processes to follow within this blog, please feel free to contact our support team via support@simplepay.co.za.

If your question is related to a step within the application process, or an error that has occurred within the process, we would encourage you to follow this up on the TERS hotline, on 012 337 1997.

Keep well. Stay home. Stay safe.

Team SimplePay