Troubleshooting > I am having trouble logging in

Which error message are you seeing?

“Couldn’t log you in as…”

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Please try the following:

  • Log in using a different browser or device – if you are on a smartphone, we’d suggest trying again from a computer
  • Ensure that you have entered your email address correctly, without any spaces before or after it. You should see any additional spaces in the quotation marks in the error message; for example, in the error message above there is a space at the end of the email address
  • If you have forgotten your password, you can reset it here
  • If you are having trouble logging into self-service for the first time, it could be that you did not activate your account. Click on the Forgot Password link to have your self-service activation email resent. Alternatively, you can contact your payroll administrator t have the activation link resent to you.

“Your email and password were correct, but are not associated with any active user roles”

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You are seeing this message because there are currently no roles enabled for your email address. Please contact your company’s Payroll Administrator.

You are using the help system of SimplePay, a payroll system that simplifies the payroll process. Designed just for South Africa, it's a fully online solution. Read more.