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Payroll Help
System Items – Income
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        • Why can’t I remove an Employer Loan from a payslip until the balance is settled?
        • My employee repaid their loan outside of payroll. How do I record this so that I can remove the Employer Loan?
        • Why can’t I remove Savings from the payslip until the balance is paid out?
        • I paid out my employee's savings outside of payroll. How do I indicate this on SimplePay so that I can remove the Savings item?
        • Why can’t I remove a Garnishee from a payslip until the balance is settled?
        • My employee settled the outstanding balance on a Garnishee item outside of payroll. How do I indicate this on SimplePay so that I can remove the Garnishee item?
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      • Frequently Asked Questions
        • Why is the tax on the payslip not what I was expecting?
        • Why is there Annual Leave Pay Extra on my payslips?
        • Why is tax calculated for 12 months if the employee has only been employed for a few months?
        • Is PAYE and Income Tax the same thing?
        • How is the UIF cap applied to employees who are not paid monthly?
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        • If I sign up with SimplePay after the start of the tax year, can I still use it for my Bi-Annual Filing?
        • I have multiple companies on SimplePay with the same PAYE number. Can I combine their submission data?
        • What can I do if my EMP501 figures generated by SARS do not match my figures on SimplePay?
        • Can I use the tax certificates generated on SimplePay for eFiling?
        • The Calculated ETI amounts show as Unclaimed on the EMP501. How can I fix this?
        • Can I resubmit the filing documents for previous periods after making changes on SimplePay?
        • Can I move from using eFiling to e@syFile for my submissions/declarations?
        • I cannot update e@syFile. Is it working?
        • When I import the EMP501 from SARS, there are penalties / late submission fees that are greyed out and cannot be edited. This is throwing out the reconciliation. What can be done?
        • Often when I create a custom item, the code shown on the tax certificate is slightly different than expected. Is there a way to check what the code will be before going ahead and using the custom item for 6 or 12 months?
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        • Why are reports not matching payslip information?
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    • Accounting
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      • Accounting for ETI
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      • Troubleshooting Common Xero Errors
      • Frequently Asked Questions
        • Why should I re-authenticate my connection?
        • Why has my employee’s information been posted to the wrong account?
        • Can I setup accounting splits and use Xero tracking categories?
        • Do I need 2-Factor Authentication to use the Xero Integration?
    • Time and Attendance
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      • Generic CSV Clocking File Specification
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    • Employment Tax Incentive (ETI)
      • What is ETI?
      • Qualifying Employees
      • Employer Qualifying Criteria
      • Qualifying Wage
      • Qualifying Months
      • Claiming ETI
      • ETI System Changes for qualifying months
      • Calculating ETI
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      • ETI Management on SimplePay
      • Additional ETI (COVID-19)
    • Leave Management
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        • Can I enable Self-Service for all my employees automatically?
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    • Archives
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    • Troubleshooting
      • I am having trouble logging in
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    • COVID-19 (Archived)
      • COVID-19 TERS CSV Export
      • COVID-19 TERS
        • TERS Phase 2
        • NIOH Registration
        • Sectoral Claims
        • Non-Sectoral Claims
      • COVID-19 Disaster Relief Payments
      • TERS Payouts
      • COVID-19 Frequently Asked Questions (FAQ)
        • TERS FAQs – December 2020
        • Why is my employee’s tax lower than expected after lockdown?
        • Why are the UIF and SDL amounts on the payslip different?
        • What relief measures are there for employees?
        • What relief measures are there for businesses?
        • My business is closing temporarily during lockdown, what UIF code should I use?
        • What support can my employees receive if they contract COVID-19 at work?
        • My employees will be working reduced hours and need to claim UIF, which code do I use?
        • What is the 35% PAYE deferment?
        • I have employees who are ill as a result of COVID-19 and need to claim UIF, which code should I use?
        • What ETI changes are there for COVID-19?
        • How do I get the SDL payment holiday?
        • My business is having to close down completely and will not reopen after lockdown. Which UIF code should I use for my employees?
        • I am an employee, will I be able to claim TERS / UIF because of COVID-19?
        • Is TERS the same as UIF?
        • How do I apply for TERS?
        • The Department of Labour has stated that I, the employer, can complete the application on my employee’s behalf; How do I do this?
        • How can I track the progress of my TERS application?
        • Who do I contact for assistance with UIF and / or TERS?
        • How long does TERS run for and what are the application deadlines?
        • When do TERS applications close?
        • Part of the TERS application is proof of income for the employees – how do I provide this from SimplePay?
        • [Archive] Is TERS available for May 2020?
        • Does employee income still attract PAYE during the COVID-19 period?
        • [Archive] I applied for TERS for April and May, but my employee only received a pay out for May. What do I do?
        • I am registered with SARS for UIF, but not with the Department of Labour. Can I receive TERS benefits?
        • [Archive] Can I still apply for TERS benefits in May if I didn’t apply in April?
        • I’ve received feedback on my TERS application – what does it mean?
        • How should I reflect TERS advances on my EMP201?
        • How do I account for TERS payouts in my books?
        • I am not a SimplePay client, is it still possible to use your forms for UIF and TERS?
        • How do I get my UIF reference number?
        • I need to refund the UIF, how do I do this?
        • Does the type of business or the sector I’m in affect eligibility for TERS?

    System Items – Income

    SimplePay provides a number of regular and once-off system items, and we strongly advise you to use these wherever possible as they often have special tax treatment and / or reporting requirements.

    More information on the most commonly used system items can be found in the articles below:

    • Annual Bonus
    • Arbitration Awards
    • Leave Paid Out
    • Loss of Income Policy Payout
    • Restraint of Trade
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