Frequently Asked Questions

The links below cover the most frequently asked questions related to the Filing and Processes section:

• If I sign up with SimplePay after the start of the tax year, can I still use it for my Bi-Annual Filing?
• I have multiple companies on SimplePay with the same PAYE number. Can I combine their submission data?
• What can I do if my EMP501 figures generated by SARS do not match my figures on SimplePay?
• Can I use the tax certificates generated on SimplePay for eFiling?
• The Calculated ETI amounts show as Unclaimed on the EMP501. How can I fix this?
• Can I resubmit the filing documents for previous periods after making changes on SimplePay?
• Can I move from using eFiling to e@syFile for my submissions/declarations?
• I cannot update e@syFile. Is it working?
• When I import the EMP501 from SARS, there are penalties / late submission fees that are greyed out and cannot be edited. This is throwing out the reconciliation. What can be done?
• Often when I create a custom item, the code shown on the tax certificate is slightly different than expected. Is there a way to check what the code will be before going ahead and using the custom item for 6 or 12 months?