Skip to content

Info Update Requests

SimplePay enables you to manage requests to update / change your personal info such as banking details via Self-Service, with the following two functionalities:

Submitting an Info Update Request

  • Log in to SimplePay and go to Requests > Info Update Request.
  • Change the relevant info.
  • Click Check Request.
  • You can confirm the accuracy of the changes and / or add a comment or message motivating why you are requesting an info update.
  • Click Save.

You should also see the name of the person(s) approving your request. They will receive an email notifying them of the request and any comments added.

Please note: If an approver has not yet been assigned to you, you can still request the info update but it will not be actioned until the approval structure has been configured. If necessary, please contact your Payroll Administrator and request that they do this.

Deleting an Info Update Request

  • Log in to SimplePay and go to Requests > Info Update Request.
  • Click Delete next to the leave request that you want to delete (if the Status is Pending).
  • Click Confirm. The Status of the request will then change to Cancelled.

Please note: If an info update request has already been approved, i.e. the Status is Approved, you will no longer be able to delete it. In this case, you will have to contact your Payroll Administrator to delete the info update request from their side.